Faqs sp
OUR ANSWER
Can you source custom products or OEM/ODM orders?
Yes. We work with a wide network of certified Chinese factories and can support custom manufacturing, OEM and ODM orders. Just provide your drawings, specifications or samples, and we will arrange production according to your requirements.
What kind of industrial products do you export?
- Industrial machinery (agricultural, food processing, pumps, etc.)
- Electrical cables, wires and power components
- Industrial spare parts, hardware and fasteners
- Pipes, valves, fittings and other general industrial supplies
If you have specific products in mind, just send us your specifications and we can source them for you.
What is your minimum order quantity (MOQ)?
MOQ varies by product. For standard industrial items, we can handle small trial orders; for custom/OEM products, MOQs are usually based on factory requirements. Please contact us with your product details and we will confirm the MOQ for you.
How do I get a quotation?
- Product name/specifications
- Quantity needed
- Target price (if any)
- Destination port/requirements
We will review your request and send you a detailed quotation within 24 hours.
What payment terms do you accept?
- T/T (Telegraphic Transfer): 30% deposit, 70% balance before shipment
- L/C (Letter of Credit) at sight for large orders
- Western Union or PayPal for small trial orders
We can discuss and adjust terms based on your order volume and cooperation history.
Are your prices factory-direct?
Yes. We work directly with verified Chinese factories, so there are no middlemen markups. Our prices are based on factory cost + export logistics, ensuring you get competitive rates for bulk orders.
How do you ensure product quality?
- Pre-production check with the factory
- In-line inspection during production
- Final random sampling and testing before delivery
We can also arrange third-party inspection (e.g., SGS, BV) at your request.
What shipping options do you offer?
- Sea freight (FCL/LCL) to major ports worldwide
- Air freight for urgent orders
- Railway freight to Europe and Central Asia
- Door-to-door delivery service available on request
How long is the lead time?
- Standard products: 7-15 days after payment confirmation
- Custom/OEM products: 20-45 days, depending on complexity and quantity
- Urgent orders: We can expedite production for an extra fee, subject to factory availability.
Can you handle all export documentation?
Yes. We take care of all export-related documents, including commercial invoices, packing lists, bills of lading, certificates of origin and any other documents required for customs clearance in your country.

